We are seeking a skilled and detail-oriented Account Manager to join our dynamic team. Own post-sale relationships and revenue health. Ensure seamless handoff from Business Development, maintain and grow accounts through proactive service, renewals, upsell/cross-sell, and crisp coordination with Operations, Customer Service, and Marketing.
· Bachelor’s degree or equivalent; 5+ yrs B2B account management (medical devices/sustainability preferred).
· Proven client management across complex accounts; strong negotiation and relationship skills.
· Proficient MS Office; Salesforce (or similar) experience.
· Excellent written/verbal communication; organized and data-driven.
· Valid driver’s license; able to travel; eligible for background/security checks.
· Lead onboarding for new accounts handed off by BDM; establish success plans, cadence, and KPIs.
· Run Quarterly Business Revenues/Monthly Business Revenues; monitor usage, revenue, and satisfaction; drive renewals and expansion.
· Manage orders, quotes, pricing updates, contracts/Statements of Work, and escalations in partnership with Customer Service/Ops.
· Surface “wins” and case studies to Marketing for storytelling; provide timely inputs to social/PR.
· Maintain CRM hygiene (pipelines, notes, activities, forecasting); produce territory/account analysis.
· Coordinate training/education for distributors/end-users; ensure compliant product messaging.
· Identify risk early (churn signals); execute save plans; maintain high NPS/CSAT.
· Travel to key accounts, trade events, and onsite reviews as needed.
To apply for this job, please email hr@vitacore.com with your resume attached and the specific job title in the subject line.
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