Our Company

Founded in 2020 amid the pandemic, Vitacore Industries prioritizes healthcare worker safety and environmental responsibility in all technological innovations. Committed to protecting both people and the planet, we've recently initiated recycling partnerships across Canada to address single-use plastic waste. As we expand our product lines and markets, we invite talented individuals to join us in making a substantial impact in healthcare, recycling, and beyond.

Our benefits

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Account Manager

Job Listed On
January 9, 2024

Job Details

Time Commitment:
Full-Time
Location:
Port Coquitlam

about the Role

We are seeking a skilled and detail-oriented Account Manager to join our dynamic team. Own post-sale relationships and revenue health. Ensure seamless handoff from Business Development, maintain and grow accounts through proactive service, renewals, upsell/cross-sell, and crisp coordination with Operations, Customer Service, and Marketing.

Job Requirements

·        Bachelor’s degree or equivalent; 5+ yrs B2B account management (medical devices/sustainability preferred).

·        Proven client management across complex accounts; strong negotiation and relationship skills.

·        Proficient MS Office; Salesforce (or similar) experience.

·        Excellent written/verbal communication; organized and data-driven.

·        Valid driver’s license; able to travel; eligible for background/security checks.

Job Responsibilities

·        Lead onboarding for new accounts handed off by BDM; establish success plans, cadence, and KPIs.

·        Run Quarterly Business Revenues/Monthly Business Revenues; monitor usage, revenue, and satisfaction; drive renewals and expansion.

·        Manage orders, quotes, pricing updates, contracts/Statements of Work, and escalations in partnership with Customer Service/Ops.

·        Surface “wins” and case studies to Marketing for storytelling; provide timely inputs to social/PR.

·        Maintain CRM hygiene (pipelines, notes, activities, forecasting); produce territory/account analysis.

·        Coordinate training/education for distributors/end-users; ensure compliant product messaging.

·        Identify risk early (churn signals); execute save plans; maintain high NPS/CSAT.

·        Travel to key accounts, trade events, and onsite reviews as needed.

how to Apply

To apply for this job, please email hr@vitacore.com with your resume attached and the specific job title in the subject line.

Apply now